Frequently Asked Questions

Is it easy to change one of these filters?

Do these filters have an expiration date?

How do I know if my fridge has a built-in filter?

How do I reset my filter indicator light?

Do I need to lubricate the gaskets on my filter?

How tightly should I tighten the filter?

What’s a cyst?

Do you carry the colored plastic or metal end cap that covers the filter in my grill?

Atrazine, Ethylbenzene, Lindane…. What are they, and why shouldn’t I be drinking them?

I just installed my filter; do I need to run water through the filter before I drink the water?

I just installed my filter and there are black particles in the water/ my water is a dark color. Is that normal?

How long do EarthSmart filters last once they are installed?

Do you offer a replacement filter for GE RPWFE?

I have installed my water filter and my water is coming out warm. What is causing this?

I have tested my filtered water with a TDS meter and it is reading the same as my tap water. Why is that?

I just installed my filter but I’m not receiving any water from my dispenser/flow is slower than usual. Why is that?

Why is my water coming out cloudy?

Why is my filter leaking?

What if I or a family member is allergic to coconut? Will this water filter cause an allergic reaction?